Pengendalian mutu terpadu (TQC) : antologi tentang asal-usul, penerapan dan suka-duka praktek pengendalian mutu terpadu / penyunting, BN. Marbun, Eko Henryanto

 Marbun, BN.; Henryanto, Eko;

Jakarta : Pustaka binaman pressindo , 1993

Getting started in six sigma

 Thomsett, Michael C.;

Hoboken, N.J. : : Wiley , 2005

Voice of the customer :capture and analysis

 Yang, Kai.;

New York : : McGraw-Hill , 2008

Lean six sigma using SigmaXL and Minitab

 Bass, Issa.; Lawton, Barbara,;

New York : : McGraw-Hill , 2009