Taming the search-and-switch customer :earning customer loyalty in a compulsion-to-compare world

 Griffin, Jill.;

San Francisco, CA : : Graffiti Pers , 2009

Take their breath away :how imaginative service creates devoted customers

 Bell, Chip R.; Patterson, John R.;

Hoboken, N.J. : : John Wiley & Sons , 2009

Path analysis: pengaruh produk, pelayanan, kepuasan terhadap loyalitas pelanggan pegadaian syariah Kusumanegara Yogyakarta (laporan penelitian pembinaan kapasitas pemula)

 Muheramtohadi, Singgih;

Semarang : LP2m UIN Walisongo Semarang , 2019