The solution-centric organization

 Eades, Keith M.; Kear, Robert E.;

New York : : McGraw-Hill , 2006

The golden apple :how to grow opportunity and harvest success

 Aaronson, Kathy.;

Hoboken, N.J. : : John Wiley & Sons , 2006

Take their breath away :how imaginative service creates devoted customers

 Bell, Chip R.; Patterson, John R.;

Hoboken, N.J. : : John Wiley & Sons , 2009

Making customer matter

 Fifty Lessons (Firm);

Boston, Mass. : : Les50ns, , 2010