Crucial accountability :tools for resolving violated expectations, broken commitments, and bad behavior
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No. Panggil
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302 PAT c
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Pengarang
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Patterson, Kerry,; Grenny, Joseph; Maxfield, David; McMillan, Ron; Switzler Al;
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Tempat Terbit
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New York
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Penerbit
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McGraw-Hill
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Tahun Terbit
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2013
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Subject
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Interaksi sosial; Interpersonal communication.;
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Klasifikasi
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302
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Abstrak/Catatan
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"First edition published as Crucial confrontations"--Title page.; Includes bibliographical references (pages 265-266) and index.; Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.;
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