The winner's attitude :change how you deal with difficult people and get the best out of any situation
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No. Panggil
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658.812 Gee w
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Pengarang
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Gee, Jeff.; Gee, Val.;
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Tempat Terbit
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New York :
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Penerbit
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McGraw-Hill
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Tahun Terbit
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2006
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Subject
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Customer services.; Customer relations.; Interpersonal relations.; Layanan Pelanggan; Hubungan Pelanggan; Hubungan Interpersonal;
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Klasifikasi
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658.812
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Abstrak/Catatan
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Includes index.; Introduction -- The brain switch -- Overcome your anger -- Understanding how amazing you are and the power you have -- From average to outstanding customer service -- Handling the work load -- Email is information not communication -- Become the observer, not the absorber -- Make stress work for you in your life -- How to really communicate using all your senses -- Accept yourself -- Everything starts with you -- Manifest the amazing you for yourself and your customer.; Includes bibliographical references and index.;
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