Essentials of CRM : a guide to customer relationship management / Bryan Bergeron
| No. Panggil | 658.812 Ber e |
| Pengarang | Bergeron, Bryan; |
| Tempat Terbit | New Jersey |
| Penerbit | John Wiley & Sons |
| Tahun Terbit | 2002 |
| Subject | Pelanggan, Pelayanan; |
| Klasifikasi | 658.812 |
| Abstrak/Catatan | Index |