What to say when things get tough :business communication strategies for winning people over when they're angry, worried and suspicious of everything you say
The 7 triggers to yes :the new science behind influencing people's decisions
Perfect phrases for meetings :hundreds of ready-to-use phrases to get your message across and advance your career
Communicating at work :principles and practices for business and the professions
Unleashing the power of PR :a contrarian's guide to marketing and communication
Business communication :building critical skills