Survei kepuasan pelayanan haji di dalam negeri
Survei kepuasan pelayanan jamaah haji di dalam negeri tahun 1439 H/2018 M
Metode penelitian survei
The solution-centric organization
Indeks kepuasan sivitas akademika tahun 2017
Survey kepuasan mahasiswa terhadap pelayanan IAIN Walisongo (laporan penelitian individual)
Making customer matter
Take their breath away :how imaginative service creates devoted customers
The golden apple :how to grow opportunity and harvest success