Duck and (re)cover :the embattled business owner's guide to survival and growth
Tips and traps for marketing your business
Take their breath away :how imaginative service creates devoted customers
Marketing :a guide to the fundamentals
Customer obsession :how to acquire, retain, and grow customers in the new age of relationship marketing
What to sell on eBay and where to get it
Taming the search-and-switch customer :earning customer loyalty in a compulsion-to-compare world
Get noticed-- get referrals :build your client base and your business by making a name for yourself
Ebay quicksteps 2nd ed.
Advertising