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Making customer matter | Perpustakaan Pusat

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Making customer matter


Setting the tone for customer advocacy / Jeb Dasteel -- Personalize the customer's perspective / Barbara D. Stinnett -- Communicate your initial and ongoing value / Dave Mabon -- The tale of two service initiatives / Tammy McLeod -- In fast moving markets, stay close to your customer / Rudy Vidal -- Engage your customers to grow your business / Dan Wittner -- Satisfying customers / Sir John Egan -- Always ask the consumer / Lord Karan Bilimoria -- Listen to the changing needs of the consumer / Paul Skinner -- Service beyond the call of duty / Gerry Roche -- Maintaining customer service when you scale / Richard T. Santulli -- Using customer interactions to improve your business / Maxine Clark -- Customers give you feedback every day / William Lamar, Jr. -- Look to your consumers for innovation / William Johnson.;


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Informasi Detail
Judul Seri
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No. Panggil
658.812 MAK -
Penerbit
Boston, Mass. : : Les50ns,.,
Deskripsi Fisik
x, 99 p. ; 19 cm.
Bahasa
English
ISBN/ISSN
1422139883 (pbk. : a
Klasifikasi
658.812
Tipe Isi
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Tipe Media
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Tipe Pembawa
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Edisi
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Subjek
Info Detail Spesifik
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