Taming the search-and-switch customer :earning customer loyalty in a compulsion-to-compare world
Includes bibliographical references (p. 247-262) and indexes.; Get a grip -- Welcome to the compulsion-to-compare planet -- Why customers search and switch -- Get the credit you're due -- Ace your buyer's worth-it test -- Manage perception makers and takers -- Be (and stay) damn different -- Fortify your firewall -- Build customer trust -- Find and grow passionate-to-serve employees -- Look for tamers that teach -- Move on now! -- Follow the ten-day taming plan.;
Ketersediaan
| HD120654 | 658.8 GRI t C. 1 | Perpustakaan Pusat UIN Walisongo | Tersedia namun tidak untuk dipinjamkan - No Loan |
| HD120655 | 658.8 GRI t | Perpustakaan Pusat UIN Walisongo | Tersedia |
| HD120656 | 658.8 GRI t | Perpustakaan Pusat UIN Walisongo | Tersedia namun tidak untuk dipinjamkan - Storage |
Informasi Detail
- Judul Seri
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- No. Panggil
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658.8 GRI t
- Penerbit
- San Francisco, CA : : Graffiti Pers., 2009
- Deskripsi Fisik
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xiv, 274 p. : ill. ; 24 cm.
- Bahasa
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English
- ISBN/ISSN
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0470345047 (cloth)
- Klasifikasi
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658.8
- Tipe Isi
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- Tipe Media
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- Tipe Pembawa
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- Edisi
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1st ed.
- Subjek
- Info Detail Spesifik
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- Pernyataan Tanggungjawab
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Versi lain/terkait
Tidak tersedia versi lain
Lampiran Berkas
Tidak Ada Data
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